FREQUENTLY ASKED QUESTIONS:
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Returns for Undamaged artwork: Kaleigh Anne Art does not accept returns for any of the original artwork and commissioned pieces. That said, I really believe in excellent customer service and will do anything I can to make you happy. If you are unsatisfied with the way the work fits in your space we would be happy to do an exchange of equal or lesser value within 30 days of purchase.
Step 1 – Within thirty (30) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information and the reason for wanting to exchange the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Once the piece safely reaches the artist, Kaleigh Anne Art will contact you for more information on which artwork you would like to receive in exchange. (Buyer will be responsible for shipping or local pick up.)
For damaged items: Returns will not be accepted for damaged items. However, If the items were damaged during the shipping process they are insured through USPS. Please send photo proof of the damage as well as the box to info@kaleighanneart within 5 days of receiving your items. You will receive a code for the purchase amount to use for other items on Kaleighanneart.com.
If you prefer, you may also request to commission another item that will be made as similar to the original as possible. Keep in mind the process for ceramic work from start to finish may take up to 2 months depending on the item. I will do my best to make sure that things are handled in a timely manner and you are not left empty handed.
IS THERE A WAY TO INSURE MY PURCHASE?
Yes! If you look under the explore tab there will be a page for shipping insurance, you will need to add the appropriate one to your cart based on the cost of your purchase.
HOW LONG WILL IT TAKE TO GET MY ORDER?
After placing an order through the website, it takes approximately 3-5 (currently) days to package and ship your order. I can occasionally accommodate rush orders. The shipping that is available during checkout is USPS Priority which is 1-3 business days. If you are in need of a rush order please contact me for other shipping options, local pick up or delivery can also be accommodated if you email email@example.com to set up an arrangement.
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
Squarespace offers payments through PayPal or Stripe, both of which will be an option at checkout.
WHERE ARE YOU LOCATED?
I work in Lufkin, Texas. I do not have a store location right now, but hopefully I will in the future!
CAN I FIND YOUR DESIGNS IN STORES?
No, I do not sell retail. All my work is custom and one of a kind.
DO YOU DO CUSTOM ARTWORK/COMISSIONS?
Yes! If the client already has a good idea of what they want and if it fits within my oeuvre of work.
HOW DO I CONTACT YOU WITH MORE QUESTIONS?
You can use my contact page or email directly at firstname.lastname@example.org